This Shipping Policy explains our order-processing times, estimated delivery times, tracking process, shipping fees, and how we handle delivery issues.

1. Order Processing

Most orders are processed and handed over to our shipping partner within 3–5 business days after they are placed.

High-demand items and orders placed during major promotional periods may require additional processing time.

Once your order has been handed over to our shipping partner and the initial processing is complete, you will receive a shipping confirmation email containing your tracking number.

2. Estimated Delivery Times

Delivery time depends on the destination and shipping method selected.

Standard Shipping

• United States: typically 7–10 business days after shipment.
• Europe: typically 5–8 business days after shipment.

Expedited Shipping

• Typically 5–7 business days after shipment.
• Additional shipping fees apply.

These estimates begin after the order has shipped and do not include the 3–5 business day processing period.

If you need your order sooner, consider selecting Expedited Shipping at checkout. Expedited Shipping generally offers a shorter estimated transit time after shipment but does not shorten the 3–5 business day order-processing period.

All delivery times, including Expedited Shipping, are estimates and are not guaranteed. Delivery may take longer during peak shopping periods, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control. Deliveries to remote areas may require additional time.

3. Tracking Updates and Carriers

Depending on the destination and shipping route, a package may be handled by USPS, GOFO, FedEx, UniUni, or another logistics partner.

Some shipments are handled by an initial shipping partner before being transferred to the final delivery carrier. During this stage, the final carrier may display “Label Created” or “Awaiting Item,” and tracking may remain unchanged for several days while the package is being handled by the initial shipping partner.

Once the final carrier receives and scans the package, tracking updates will begin appearing.

If tracking has not updated for several business days or the package is past the estimated delivery timeframe, please contact Customer Care with your order number so we can look into it.

4. Shipping Destinations and Fees

Available shipping destinations and delivery methods are shown at checkout. If we cannot ship to the address provided, the applicable shipping option will not be available.

Shipping fees and any free-shipping eligibility are calculated based on the destination, selected shipping method, order value, and current promotion. The applicable options and charges will be displayed at checkout before payment.

If an order contains multiple items, the items may be shipped separately. When this happens, you may receive more than one tracking number, and the packages may arrive at different times.

5. Shipping Address Changes

Please review the recipient’s name, shipping address, postal code, and contact information before placing your order.

If you need to change the shipping address, contact Customer Care as soon as possible. We will do our best to help, but an address change cannot be guaranteed once order processing has begun.

After an order has shipped, we may be unable to change the delivery address or destination country. Address changes requested after shipment may cause delays or additional carrier charges.

Delivery problems caused by incorrect or incomplete information provided at checkout may require additional time or shipping charges to resolve. We will assist where reasonably possible, but free reshipment or a refund may not be available in these circumstances, except where required by applicable law.

6. Delivery Delays

A delivery may be delayed because of:

• Peak shopping periods or public holidays;
• Severe weather, natural disasters, or transportation disruptions;
• Carrier network delays or delayed tracking scans;
• Customs inspections or government restrictions;
• Incorrect or incomplete delivery information;
• Recipient unavailability or refusal of delivery;
• Limited carrier access to the delivery location; or
• Other circumstances outside our reasonable control.

Please review the latest tracking information for the most recent delivery status.

7. Missing Packages and Delivery Issues

If your package has not arrived within the estimated delivery timeframe, please check the latest tracking information and contact Customer Care with your order number so we can review the delivery status.

If tracking shows “Delivered” but you have not received the package:

• Check around the delivery location;
• Ask household members or neighbors who may have accepted it;
• Contact the carrier for additional delivery details; and
• Contact Customer Care if you still cannot locate the package.

If the carrier confirms that a package is lost or undeliverable, we will offer a replacement or refund, as appropriate, regardless of the shipping method selected.

If a Standard Shipping package remains undelivered 40 calendar days after shipment, we will conduct a further review of the carrier’s tracking and delivery records. If the package cannot be located or delivery cannot be confirmed, we will offer a replacement or refund, as appropriate.

For assistance with a shipment, contact our Customer Care team through the Contact Form or email us at support@veachic.com. Please include your order number and tracking number, if available.

Nothing in this policy limits any mandatory rights available under applicable consumer law.