RETURN & REFUND POLICY

We want you to be satisfied with your purchase. This policy explains which items may be returned, how to obtain return authorization, who is responsible for return shipping costs, and how refunds are processed.

1. Return Window

You may request a return within 15 calendar days of the date your order is delivered.

If your return is authorized, you must hand the package over to the shipping carrier within 7 calendar days after receiving our return instructions and, where applicable, any prepaid return shipping label. If you need additional time, please contact our Customer Care team before this 7-day period expires. Any extension must be approved in writing.

2. Return Conditions

Change-of-Mind Returns

A change-of-mind return may be accepted if the item is:

  • Unworn, unused, unwashed, and undamaged;
  • In its original condition;
  • Returned with all original tags and accessories;
  • Returned in its original packaging where reasonably possible; and
  • Purchased as part of an order that we can verify.

An item showing signs of wear, use, washing, alteration, damage, or improper care is not eligible for a change-of-mind return.

Missing accessories, removed tags, damaged packaging, or handling beyond what is reasonably necessary to inspect the item may affect return eligibility or the amount refunded, where permitted by applicable law.

Damaged, Defective, Incomplete, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

If we confirm that the return is due to a product defect, damage in transit, a missing or incorrect item or accessory, or another error on our part, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and product availability, this may include a replacement or refund.

Damage caused by misuse, an accident, improper care, or unauthorized alteration is not considered a product defect.

3. How to Request Return Authorization

You must contact us and receive written return authorization before sending any item back. Returns sent without prior written authorization will not be accepted unless applicable law requires otherwise.

To request return authorization or report an order issue, email us at support@veachic.com or submit a request through our Contact Form.

Please provide the following information, as applicable:

  • Your order number or the email address used to place the order;
  • The name of the item involved in your request;
  • The reason for the request;
  • Clear photographs showing the item’s current condition (required for all return requests);
  • Photographs showing the original tags, accessories, and packaging, where applicable;
  • Close-up photographs of any damage, defect, missing part, or incorrect item, where applicable; and
  • Photographs of the shipping package and shipping label if the item or package was damaged during delivery.

Clear photographs of the item’s current condition are required for all return requests. Depending on the reason for the return, we may request additional photographs of the original tags, accessories, packaging, damage, defect, missing parts, incorrect items, shipping package, or shipping label. If you are unable to provide a requested photograph, please explain why when contacting us.

Our Customer Care team will review the information provided and notify you whether the return is authorized. Return authorization allows the item to be sent back for inspection but does not guarantee final approval of the return or refund.

4. Return Shipping Costs

Change-of-Mind Returns

For a change-of-mind return or any other return not caused by a product or order issue, the customer is responsible for all return shipping costs. Any original standard or expedited shipping charges paid when placing the order are non-refundable unless required by applicable law.

Product or Order Issues

If we confirm that the return is due to a product defect, damage in transit, a missing or incorrect item or accessory, or another error on our part, we will cover the reasonable cost of standard return shipping. Please contact us and obtain return authorization before shipping the item.

We do not accept returns sent using cash on delivery (COD), freight collect, or any other service that requires payment upon delivery.

5. How to Send an Authorized Return

If your return is authorized, our Customer Care team will provide the designated return address, packaging and shipping instructions, and any other information required for the return.

You must send the item to the designated return address provided by our Customer Care team. Do not use the address shown on the original package or shipping label unless we specifically instruct you to do so. Returns sent to an address other than the one provided in our return instructions may be delayed, misdirected, refused, or lost. We cannot process the return or issue a refund until the item is received and inspected at the designated return address, unless applicable law requires otherwise. Please follow the return instructions carefully to avoid delays or other issues with your refund.

Please use a trackable shipping service and keep the shipping receipt until the return and refund have been completed. After shipping the return, provide us with the carrier’s name and tracking number. We may also request a copy or photograph of the shipping receipt.

6. Refund Processing

Once the return is delivered to the designated return address, we will inspect the item and notify you of the result as soon as reasonably possible.

If the return is approved after inspection, the refund will be based on the amount actually paid for the returned item, after accounting for any applicable discounts.

We do not charge a separate restocking fee for an approved return. However, if the returned item does not meet the conditions stated in this policy, we may refuse the return or reduce the refund where permitted by applicable law. We will explain any refusal or deduction.

Change-of-Mind Refunds

For an approved change-of-mind return, we will refund the amount paid for the eligible returned item.

Refunds for Product or Order Issues

If we confirm that the return is due to a product defect, damage in transit, a missing or incorrect item or accessory, or another error on our part, the approved refund will include:

  • The amount paid for the affected item; and
  • Any applicable original standard shipping charges.

Taxes and Duties

Taxes collected by us will be refunded where required by applicable law.

Import duties, taxes, or fees paid directly to customs authorities, shipping carriers, or other third parties are not controlled by us and may need to be claimed from the relevant party.

Refund Method and Timing

Approved refunds will be issued to the original payment method. We generally issue refunds within 7–14 business days after the return has been inspected and approved, subject to any shorter period required by applicable law.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If a refund to the original payment method fails, we will contact you to arrange another permitted refund method.

If you have not received the refund after we confirm that it has been issued and your payment provider’s expected posting period has passed, please contact us at support@veachic.com and provide your order number or the email address used to place the order.

7. Statutory Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer law.

If the laws in your country or region provide mandatory rights concerning order cancellation, defective goods, replacements, returns, or refunds, those rights will continue to apply.

Where this policy conflicts with applicable law, applicable law will take precedence.