Shipping & Delivery

How long does shipping take?

Standard Shipping typically takes 7–10 business days after shipment to the United States and 5–8 business days after shipment to Europe. Expedited Shipping typically takes 5–7 business days after shipment and requires an additional fee. These delivery times do not include the 3–5 business day order-processing period and are estimates rather than guarantees. Delivery may take longer during peak shopping periods or public holidays because carriers may experience higher shipment volumes or reduced operating schedules. Please see our Shipping Policy for details.

When will my order ship?

Orders are typically processed and handed over to our shipping partner within 3–5 business days after they are placed. High-demand items and orders placed during major promotional periods may require additional processing time. Once your order has been processed for shipment, we will send a shipping confirmation email containing your tracking number.

Why does my tracking show “Label Created” or no updates?

Some shipments are handled by a shipping partner before being transferred to the final delivery carrier, such as USPS, GOFO, FedEx, or UniUni. During this initial stage, the final carrier may display “Label Created” or “Awaiting Item,” and tracking may remain unchanged for several days while the package is being handled by the initial shipping partner. Once the final carrier receives and scans the package, tracking updates will begin appearing. If tracking has not updated for several business days or the package is past the estimated delivery timeframe, please contact Customer Care with your order number so we can look into it.

How can I track my order?

After your order ships, we will send a shipping confirmation email containing your tracking number to the email address used at checkout. You can use that number to check the delivery status on the carrier’s website. If you do not see the email, please check your spam or junk folder.

What should I do if my package hasn’t arrived?

If your package hasn’t arrived within the estimated delivery timeframe, please check the latest tracking information and contact Customer Care with your order number so we can review the delivery status.

If tracking shows “Delivered” but you haven’t received the package, please check around the delivery location and ask household members or neighbors who may have accepted it. You should also contact the carrier for additional delivery details. If you still cannot locate the package, contact us and we’ll help investigate.

Orders & Payment

I haven’t received my order confirmation or shipping email. What should I do?

An order confirmation email is usually sent within 5 minutes to the email address used at checkout and includes your order number. A shipping confirmation email is sent separately after your order ships. Please check the correct inbox, including the spam or junk folder. If you still cannot find the expected email, contact Customer Care so we can verify your order and resend the email if needed.

Can I change or cancel my order?

Please contact Customer Care as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once order processing has begun and are not available after the order has shipped.

What payment methods are available?

We accept major credit and debit cards and may also offer Apple Pay, Google Pay, Link, and PayPal. The payment methods available for your order will be shown at checkout and may vary depending on your location, currency, device, and order.

How do I place an order?

Simply browse our collection, select your preferred size, color, or style, and add the item to your cart. Follow the secure checkout process to provide your shipping and payment information. We recommend reviewing your order details carefully before final submission.

Do I need an account to place an order?

No. You are welcome to check out as a guest. However, creating a Veachic account allows you to track order history, manage saved addresses, and enjoy a faster checkout experience for future purchases.

Returns & Refunds

Can I return an item if I change my mind?

A change-of-mind return may be accepted if it meets the eligibility, authorization, and time requirements in our Return & Refund Policy. Return shipping and any original standard or expedited shipping charges are not refundable unless applicable law requires otherwise.

How do I request return authorization?

Contact Customer Care before sending any item back. Include your order number or the email address used to place the order, the item involved, the reason for the request, and the photographs required by our Return & Refund Policy. Do not ship a return until you receive written authorization and the designated return address.

What should I do if an item arrives damaged, incomplete, or incorrect?

Please contact Customer Care as soon as possible. Include your order number or the email address used to place the order, a description of the issue, and clear photographs of the item, packaging, and shipping label where applicable. Please see our Return & Refund Policy for full requirements.

Products & Packaging

Do items include a dust bag or gift box?

All handbags include a dust bag. Other types of items may not include one. Gift-box availability varies by item. If you require a gift box, please contact us after placing your order, and we’ll do our best to accommodate your request.